I could give you a thousand examples like this - so you know what I'm up against every single day times forty-six:
"Ma'am, I'm over on computer #13, could I get your help?"
"Yes, how can I help you?"
"I want to email this webpage to my friend."
"Ok, we can copy the link in the address bar and stick it in an email, would that work?"
"Well, I keep trying that but nothing happens."
We go through the motions of copying the link, which are difficult motions for this man.
Finally!
Link has been copied.
"Now," I say, "Let's log into your email account so we can paste this link into an email."
"Why? I don't want him to know the webpage came from me."
Urgh. What do you want from me? MAGIC BUBBLES AND UNICORN PARTIES?
***
There's this older lady that comes to the library frequently because she's looking for a job online, but she doesn't know how to use a computer. And why doesn't she know how to use a computer, I don't know, but she is very good at reminding you that she doesn't know how to use a computer and that basically, it's my fault that she doesn't know how because oh, I have brown eyes and straight hair and I drive a Toyota (all possible reasons). Today, I tossed in the towel on being gracious about how she blames me for her computardation.
"You must maximize this window to see the information you need."
"MAXIMIZE! MAXIMIZE! I DON'T KNOW WHAT THAT IS. YOU FORGET I'M NOT VERY GOOD ON A COMPUTER. NOW, I KEEP TYPING THIS INFORMATION IN AND IT DOESN'T TELL ME ANYTHING. WHY IS THAT?"
"You forget I do not work for the website you are looking at."
3 comments:
computardation=very funny
your come back= even funnier
Did that straighten her out?
I am actually giggling at the magic bubbles and unicorn parties. I am tempted to quote you on Facebook. Ha! Working with the public sucks eggs especially when you have to work with older, more stubborn people. But on the bright side, you have some good blogging material. :)
yesterday i worked a ref desk for the first time ever. it was fun! but i can easily see how it would get old very, very fast.
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